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Renfrew HHBC
makes every effort to carry the products you need.
Whatever we don't have in-stock, we will be more than happy to Special Order for
you wherever possible.
If any item fails to please, please note the following Return and
Exchange Policies:
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Catalogue Item Returns |
We will gladly accept any regularily stocked catalogue
merchandise, regardless of where purchased, for refund,
or exchange, within 30 days of purchase. Simply return the
product to us in its original condition accompanied by the
original sales receipt. If you do not have the original
receipt, a store exchange only will apply.
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Store Item Returns
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We will gladly accept any regularily
stocked store merchandise for refund, or exchange, within
30 days of purchase. Simply return the product to us in
its original condition and with all original packaging,
accompanied by the original bill of sale. If you do not
have the original receipt, a store exchange only will apply.
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Special Order Item Returns
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We will gladly order special
items with the payment of a deposit (required at time of
order).
There are No
Returns on Special Orders and/or Non-Stock items
for any reason.
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NO Return Items
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We cannot and do not accept
items for Return and/or Exchange under the following circumstances.
More than 30 days after the Sale.
On "Special Order" item(s).
Clearance items or transactions marked 'Final Sale."
Any bulk material(s) - including, but not limited to,
chain, cables and cord, pipe, lumber or carpeting -
that have been cut.
Lumber and/or building materials that have been cut,
damaged by the elements, previously installed, or as a
as a batch are mostly malformed (i.e. warped) beyond
an average mix of materials from a standard batch.
Any Returns in this regard solely at Manger's discretion.
Paint or Stain that has been tinted, coloured or somehow
modified.
Damages not attributable to a Manufacturer Defect or
other condition to which a Manufacturer's Warranty
would normally apply.
Items damaged, soiled or rendered unfit for re-sale
due to:
1) uses or applications for which they were not designed or intended,
2) damaged or destroyed under any conditions or in uses,
whether accidentally or intentionally, through neglect,
negligence, acts of nature, in-transport, or other events
that are not considered "normal use,"
3) having been modified for any reason outside reasonable
and prescribed methods for installation and/or use as
per the Manufacturer's instructions.
Christmas items and decorations after December 24th.
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